win96ph Privacy Policy

1. Introduction

win96ph is committed to protecting the privacy and personal data of all Filipino players who use our online casino platform. We understand that your personal information is important to you, and we take our obligations as a personal information controller under Philippine law seriously.

This Policy applies to all personal data collected through the win96ph website, mobile platform, customer support channels, and any other service operated by win96ph. It should be read together with our Terms and Conditions and Responsible Gaming Policy.

win96ph operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC). We are also subject to the data handling requirements of PAGCOR as part of our gaming regulatory obligations.

2. Data Controller

win96ph acts as the personal information controller for all personal data collected through the win96ph platform. This means win96ph determines the purposes and means of processing your personal data.

win96ph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO using the details provided in Section 15 of this Policy.

3. Personal Data We Collect

win96ph collects the following categories of personal data:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify 21+ age requirement)
• Gender
• Nationality
• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued ID type and number (e.g., PhilSys ID, Driver's License, Passport)
• Copies of government-issued identification documents
• Selfie or facial verification image (where required)
• Proof of address documents
• Source of funds documentation (where required for AML compliance)

3.3 Financial Data

• GCash or Maya account number (masked)
• Philippine bank account details (masked, for withdrawal purposes)
• Debit card details (masked, last 4 digits only)
• Transaction history (deposits, withdrawals, game wagers)

3.4 Gaming and Behavioral Data

• Game history and session logs
• Wagering amounts and outcomes
• Bonus participation and usage
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Customer support interaction records

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Session timestamps and duration
• Cookie identifiers and similar tracking data

4. How We Collect Your Data

win96ph collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the win96ph platform, including IP address, device information, and session data via cookies and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment verification data from GCash, Maya, and Philippine banking partners.
• Regulatory sources: Information shared by PAGCOR or other Philippine regulatory authorities as part of our licensing and compliance obligations.

5. How We Use Your Personal Data

win96ph processes your personal data for the following purposes:

5.1 Account Management

To create and maintain your win96ph account, verify your identity, process your registration, and manage your account settings and preferences.

5.2 Gaming Services

To provide access to casino games, process wagers, calculate and credit winnings, manage bonus participation, and maintain accurate game history records for dispute resolution purposes.

5.3 Payment Processing

To process deposits and withdrawals via GCash, Maya, Philippine bank transfers, and debit cards; to verify payment method ownership; and to maintain accurate financial records as required by Philippine law.

5.4 Legal and Regulatory Compliance

To comply with PAGCOR licensing requirements, Philippine anti-money laundering (AML) obligations under Republic Act No. 9160 (Anti-Money Laundering Act), know-your-customer (KYC) requirements, and any other applicable Philippine laws and regulations.

5.5 Fraud Prevention and Security

To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct on the win96ph platform.

5.6 Responsible Gaming

To monitor gaming behavior for signs of problem gambling, enforce responsible gaming limits and self-exclusion requests, and comply with PAGCOR responsible gaming requirements.

5.7 Customer Support

To respond to your inquiries, resolve disputes, process complaints, and improve the quality of our customer support services.

5.8 Platform Improvement

To analyze platform usage patterns, improve game offerings, optimize user experience, and develop new features for Filipino players.

5.9 Marketing Communications

To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw your marketing consent at any time by updating your account notification preferences or contacting customer support.

6. Legal Basis for Processing

win96ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

win96ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

7.1 Service Providers

win96ph engages trusted third-party service providers to assist in operating the platform. These providers process personal data on our behalf and are bound by data processing agreements that require them to protect your data in accordance with the Data Privacy Act. Categories of service providers include:

• KYC and identity verification providers
• Payment processing partners (GCash, Maya, Philippine banking partners)
• AML and fraud screening providers
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Game software providers and content licensors

7.2 Regulatory Authorities

win96ph is required to share certain player data with PAGCOR and other Philippine regulatory and law enforcement authorities as part of our licensing obligations and in response to lawful requests. Such disclosures are made only to the extent required by applicable law.

7.3 Anti-Money Laundering Reporting

As a covered person under the Anti-Money Laundering Act (AMLA), win96ph is required to report covered and suspicious transactions to the Anti-Money Laundering Council (AMLC). Such reporting is a legal obligation and does not require your consent.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of win96ph's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

7.5 Legal Proceedings

win96ph may disclose your personal data where required by a court order, subpoena, or other lawful legal process issued by a Philippine court or competent authority.

8. Data Retention

win96ph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations.

As a general rule, win96ph retains account and KYC data for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and Philippine AML regulations. Financial transaction records are retained for a minimum of five (5) years as required by the AMLA.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with win96ph's data disposal procedures. Anonymized data may be retained indefinitely for statistical and analytical purposes.

9. Data Security

win96ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and win96ph is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest, including passwords and payment details, is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted to win96ph personnel and service providers who require it to perform their functions. All access is logged and subject to regular review.
• Two-factor authentication: win96ph offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: win96ph conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform.
• Incident response: win96ph maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, win96ph will notify the NPC and affected players within the timeframes required by the Data Privacy Act.

While win96ph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying win96ph immediately of any suspected unauthorized access to your account.

10. Cookies and Tracking Technologies

win96ph uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and analyze how the platform is used.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game preferences, and responsible gaming limit settings.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content within the win96ph platform. These are only set with your consent.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the win96ph platform. Instructions for managing cookies are available in the help section of your browser.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by win96ph:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as described in this Policy.
• Right of access: The right to request a copy of the personal data win96ph holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to win96ph's legal retention obligations.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe win96ph has violated your data privacy rights.

12. Children's Privacy

win96ph is strictly an adult platform. We do not knowingly collect personal data from persons under 21 years of age. The minimum age to register and use win96ph is 21 years, in accordance with Philippine gaming regulations.

If win96ph becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, the data will be deleted, and any balance will be handled in accordance with applicable PAGCOR regulations.

If you are a parent or guardian and believe that a minor has registered an account on win96ph, please contact us immediately at [email protected] so that we can take appropriate action.

13. Cross-Border Data Transfers

Some of win96ph's service providers, including cloud infrastructure and game software providers, may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, win96ph ensures that appropriate safeguards are in place, including contractual data protection clauses that meet the requirements of the Data Privacy Act and NPC regulations.

win96ph will not transfer your personal data to a foreign jurisdiction unless such transfer is permitted under the Data Privacy Act and its IRR, and appropriate safeguards are in place to protect your data.

14. Changes to This Privacy Policy

win96ph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the win96ph platform following the effective date of any revision constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how win96ph protects your personal data.

15. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by win96ph, please contact our Data Protection Officer:

If you are not satisfied with win96ph's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official government channels.